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press release

May 6, 2020, 4:02 p.m. EDT

Benefytt Technologies, Inc. Reports First Quarter 2020 Results

TAMPA, May 06, 2020 (GLOBE NEWSWIRE via COMTEX) -- Revenue Beat Expectations Net Loss Driven by Goodwill Impairment Adjusted EBITDA Slightly Below Expectations Reaffirms 2020 Full Year Revenue and Earnings Guidance

TAMPA, Fla., May 06, 2020 (GLOBE NEWSWIRE) -- Benefytt Technologies, Inc. , a health insurance technology company and leading distributor of Medicare-related health insurance plans, today announced financial results for the first quarter ended March 31, 2020. The Company will host a live conference call on Thursday, May 7, 2020, at 9:00 A.M. ET.

Commenting on the Company's first quarter operating results, Gavin Southwell, President and Chief Executive Officer, said, "Compared to many industries, which are significantly impacted by the current environment, our market continues to grow. Our technology-driven model positions us for growth as we help consumers connect with Medicare and other health and life insurance products, something that is now more important than ever, in a safe and easy manner via eCommerce or on the telephone with a licensed agent."

Mr. Southwell continued, "In addition to the Medicare growth potential we are also seeing evolving tailwinds in the IFP market. Building on our success in 2019, 2020 is a year in which we expect to scale the Medicare business. We made good progress on that in the first quarter and are in a strong position for the 2021 annual enrollment period later this year."

As previously announced, the Company's Board of Directors commenced in July 2019 a process for exploring, reviewing, and evaluating strategic alternatives focused on maximizing shareholder value. These alternatives could include, among other things, a sale of the Company or a portion thereof, a strategic business combination, changes in the Company's operations or strategy, or continuing to execute on the Company's current business plan. This review process is currently ongoing, and the Company is in discussions with interested parties, including both strategic and financial institutions [(1)] .

First quarter 2020 Consolidated Financial Highlights
All comparisons are to the three months ended March 31, 2019

  • Revenue was $71.6 million, compared to revenue of $87.3 million. Revenue from our Medicare segment was $18.9 million and is new to the Company starting in June 2019. Revenue from our Individual and Family Plan (IFP) segment was $52.7 million.

  • Net loss was $49.8 million, compared to net income of $2.2 million in the first quarter of 2019. Q1 2020 loss includes a $41.1 million goodwill impairment due to the previously announced deemphasis of the IFP business and a $2.9 million fair value adjustment to contingent acquisition consideration.

  • Adjusted EBITDA (earnings before interest, taxes, depreciation and amortization) was $0.9 million, compared to adjusted EBITDA of $9.3 million. Loss from our Medicare segment was $1.6 million. Profit from our IFP segment was $8.3 million.

  • GAAP diluted net loss per share was $3.68, compared to GAAP diluted net income per share of $0.11 in the first quarter of 2019.

  • Adjusted net income per share was $0.01 compared to adjusted net income per share of $0.43.

  • Net contract asset (contract asset receivable plus advanced commissions less commission payable) at March 31, 2020 was $251.0 million [(2)] . $178.1 million related to the IFP segment and $72.9 million related to the Medicare segment.

Adjusted EBITDA and adjusted net income per share are non-GAAP financial measures. See the reconciliations of these measures to their respective most directly comparable GAAP measure below in this press release.

2020 First Quarter Financial Discussion

First quarter revenues of $71.6 million decreased 18.0% compared to revenues of $87.3 million in the first quarter of 2019.

Revenue from our Medicare segment was $18.9 million. We did not have Medicare revenue in the first quarter of 2019. Revenue from our IFP segment was $52.7 million compared to $87.3 million in the first quarter of 2019. The year-over-year decline in IFP revenue was anticipated as we deemphasized IFP sales and shifted resources to our new Medicare segment.

Revenues in the quarter for Medicare and IFP were negatively impacted in the amount of $1.9 million and $2.9 million, respectively, by changes in estimated variable consideration (i.e. lifetime value or LTV) based on the Company's quarterly reassessment process. Without this change in estimate, first quarter total revenues would have been $76.4 million, Medicare revenues would have been $20.8 million and IFP revenues would have been $55.6 million.

Third-party commission expense was $32.8 million (62.2% of IFP revenues) in the first quarter of 2020, compared to $60.7 million (69.5% of IFP revenues) in the same period in 2019. The decrease is attributable to the decline in revenues in our IFP segment.

Total selling, general & administrative expense ("SG&A") was $27.9 million (39.0% of net revenues) in the first quarter, compared to $15.6 million (17.9% of net revenues) in the same period in 2019. The increase is attributable primarily to legal expenses and increased payroll from scaling our captive distribution.

Marketing and Advertising expense was $18.5 million in the first quarter, compared to $3.1 million in the same period in 2019. The increased expense is due to investments in Medicare consumer engagement.

Net loss was $49.8 million in the first quarter of 2020, compared to net income of $2.2 million in the same period in 2019. First quarter loss includes a $41.1 million goodwill impairment driven by the deemphasis of our IFP business.

EBITDA was ($53.0) million in the first quarter of 2020, compared to $6.5 million in the same period in 2019.

Adjusted EBITDA was $0.9 million in the first quarter of 2020 compared to $9.3 million in the same period in 2019. Adjusted EBITDA is calculated by taking EBITDA and adjusting for items that are not part of regular operating activities, including stock-based compensation and related costs, transaction costs, tax receivable adjustments, indemnity and other legal costs, and severance, restructuring, fair value adjustment to contingent consideration, asset impairments and other charges.

Adjusted EBITDA in the quarter for Medicare and IFP were negatively impacted in the amount of $1.9 million and $1.6 million, respectively, by changes in estimated variable consideration based on the Company's quarterly reassessment process. Without this change in estimate, the first quarter Adjusted EBITDA would have been $4.4 million.

GAAP diluted net loss per share was $3.68 in the first quarter of 2020, compared to GAAP diluted net income per share of $0.11 in the same period in 2019.

Adjusted net income per share was $0.01 in the first quarter of 2020, compared to adjusted net income per share of $0.43 in the same period in 2019.

Adjusted net income per share in the quarter was negatively impacted in the amount of $0.20 by changes in the estimated variable consideration based on the Company's quarterly reassessment process. Without the change in estimate the first quarter adjusted net income per share would have been $0.21.

Cash and cash equivalents totaled $5.1 million as of March 31, 2020, an increase of $1.3 million from December 31, 2019. We ended the quarter with $194.4 million of debt outstanding including $50.0 million drawn against our $65.0 million revolving credit facility. Net cash used in operating activities for the first quarter 2020 was $11.2 million, due to higher advances of commissions in the IFP segment from strong sales in the quarter, increased legal expenses and marketing and advertising expense. The Company is currently expecting approximately $23 million of refunds from various federal, state and local taxing authorities (of which $11.2 million was expected to already have been received). As the timing of such receipts is difficult to predict because of the COVID-19 outbreak and the resulting stay at home orders issued by various states, the Company stated that it intends to draw the remaining $15 million of its available revolving line of credit in order to continue to execute on its business plans for 2020.

Maintaining 2020 Full Year Revenue and Earnings Guidance

The Company is providing guidance for the full year ending December 31, 2020 based on information available as of May 5, 2020. These expectations are forward-looking and the Company assumes no obligation to update these statements. Actual results may be materially different and are affected by the risk factors and uncertainties identified in this release and in the Company's annual and quarterly filings with the Securities and Exchange Commission, including uncertainties associated with the impact of the COVID-19 pandemic.

The following is guidance for the full year ending December 31, 2020.

  • Total revenue is expected to be in the range of $290 million to $350 million. Revenue from the Medicare segment is expected to be in the range of $190 million to $210 million. Revenue from the IFP segment is expected to be in the range of $100 million to $140 million.

  • Adjusted net income per share is expected to be in the range of $3.10 to $4.15.

  • Adjusted EBITDA is expected to be in the range of $65.0 million to $80.0 million.

  • Profit from the Medicare [(3)] segment is expected to be in the range of $70.0 million to $80.0 million. Profit from the IFP segment is expected to be in the range of $15.0 million to $20.0 million.

  • Corporate [(4) ] expense is expected to be approximately $20.0 million.

[(1) ] The Company's Board of Directors has not set a timetable for completing the strategic review nor has it made any decisions related to strategic alternatives at this time. There can be no assurance that the Board's exploration of strategic alternatives, including the current ongoing discussions with potentially interested strategic and financial institutions, will result in changes in strategy or any transaction or, if a transaction is undertaken, as to its terms, structure or timing. The Company does not expect to make further public comment regarding these matters unless and until the Board has approved a specific transaction or alternative or otherwise concludes its review of strategic alternatives, or the Company otherwise deems disclosure of significant developments to be appropriate. In connection with the strategic review, BofA Securities is acting as financial advisor and Weil, Gotshal & Manges LLP is acting as legal advisor to the Company.

[(2) ] The net contract asset includes $42.8 million of advanced commissions that reduce the commissions payable balance but are required to be showed gross under GAAP.

[(3) ] Segment profit is calculated as total revenue for the applicable segment less direct and allocated marketing and advertising, customer care and enrollment, technology and content and general and administrative operating expenses, excluding stock-based compensation, depreciation and amortization expense, before Corporate expenses.

[(4) ] Corporate consists of other indirect General and Administrative operating expenses, excluding stock-based compensation and depreciation and amortization expense, which are managed in a corporate shared services environment and, since they are not the responsibility of segment operating management, are not allocated to the reportable segments.

Conference Call and Webcast

The Company will host an earnings conference call on May 7, 2020 at 9:00 A.M. Eastern time. All interested parties can join the call by dialing (800) 289-0438 or (323) 794-2423; the conference ID is 2760328. An archive of the call will be available on Benefytt Technologies' website, BFYT.com, for 30 days beginning on Thursday, May 7, 2020, 12:00 PM ET.

About Benefytt Technologies, Inc.

Benefytt Technologies, Inc. is a health insurance technology company that primarily engages in the development and operation of private e-commerce health insurance marketplaces, consumer engagement platforms, agency technology systems, and insurance policy administration platforms. By leveraging existing and emerging platforms and Technologies, the Company offers a range of Medicare-related insurance plans from many of the nation's leading carriers as well as other types of health insurance and supplemental products that meet the needs of consumers.

Forward-Looking Statements

This press release contains "forward-looking statements" within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements are statements other than historical fact, and may include statements relating to goals, plans and projections regarding new markets, products, services, growth strategies, anticipated trends in our business and anticipated changes and developments in the United States health insurance system and laws. Forward-looking statements are based on Benefytt Technologies, Inc.'s (the "Company's") current assumptions, expectations and beliefs are generally identifiable by use of words "may," "might," "will," "should," "expects," "plans," "anticipates," "believes," "estimates," "predicts," "potential" or "continue," or similar expressions and involve significant risks and uncertainties that could cause actual results, developments and business decisions to differ materially from those contemplated by these statements. These risks and uncertainties include, among other things, our focus on the Medicare market, our ability to maintain relationships and develop new relationships with health insurance carriers and distributors, uncertainty associated with the future impact of the COVID-19 pandemic on our business and company, our ability to retain our members, the demand for products offered through our platform, regulatory oversight and examinations of us and our carriers and distributors, legal and regulatory compliance by our carriers and distributors, the amount of commissions paid to us or changes in health insurance plan pricing practices, competition, changes and developments in the United States health insurance system and laws, and the Company's ability to adapt to them, the ability to maintain and enhance our name recognition, difficulties arising from acquisitions or other strategic transactions, and our ability to build the necessary infrastructure and processes to maintain effective controls over financial reporting. These and other risk factors that could cause actual results to differ materially from those expressed or implied in our forward-looking statements will be discussed in the Company's Annual Report on Form 10-K filed with the Securities and Exchange Commission (SEC) as well as other documents that may be filed by the Company from time to time with the Securities and Exchange Commission, which are available at www.sec.gov . Any forward-looking statement made by us in this press release is based only on information currently available to us and speaks only as of the date on which it is made. You should not rely on any forward-looking statement as representing our views in the future. We undertake no obligation to publicly update any forward-looking statement, whether written or oral, that may be made from time to time, whether as a result of new information, future developments or otherwise.

Non-GAAP Financial Information

To supplement the Company's financial information presented in accordance with generally accepted accounting principles in the United States of America, or GAAP, the Company presents certain financial measures that are not prepared in accordance with GAAP, which are adjusted EBITDA, and adjusted net income per share. These non-GAAP financial measures, which are defined below, should not be considered in isolation from, or as a substitute for, financial information prepared in accordance with GAAP. These non-GAAP financial measures are not based on any standardized methodology prescribed by GAAP and are not necessarily comparable to similarly titled measures presented by other companies.

The Company is presenting these non-GAAP financial measures to assist investors in seeing the Company's operating results through the eyes of management and because the Company believes that these measures provide a useful tool for investors to use in assessing the Company's operating performance against prior period operating results and against business objectives. The Company uses the non-GAAP financial measures in evaluating its operating results and for financial and operational decision-making purposes.

The accompanying tables provide more detail on the GAAP financial measures that are most directly comparable to the non-GAAP financial measures described above and the related reconciliations between these financial measures. The Company has not reconciled adjusted EBITDA guidance or adjusted net income per share guidance to GAAP net income or GAAP net income per diluted share, respectively, because the Company does not provide guidance for the reconciling items between these measures and GAAP net income or GAAP net income per diluted share, respectively. As certain of the items that impact GAAP net income and/or GAAP net income per diluted share cannot be reasonably predicted at this time, the Company is unable to provide such guidance. Accordingly, a reconciliation to GAAP net income or GAAP net income per diluted share is not available without unreasonable effort.

BENEFYTT TECHNOLOGIES, INC.
Condensed Consolidated Balance Sheets
($ in thousands, except share and per share data)
March 31, 2020 December 31, 2019
(unaudited)
Assets
Current assets:
Cash and cash equivalents $ 5,051 $ 3,771
Restricted cash 16,030 17,788
Accounts receivable, net, prepaid expenses and other current assets 4,561 2,911
Income taxes receivable 23,018 18,210
Advanced commissions, net 40,524 45,250
Contract asset 172,554 184,474
Total current assets 261,738 272,404
Long-term contract asset 207,675 209,239
Property and equipment, net 5,494 5,415
Deferred tax asset 645 --
Right-of-use assets 16,568 496
Goodwill 94,814 135,182
Intangible assets, net 25,473 28,963
Other assets 2,623 159
Total assets $ 615,030 $ 651,858
Liabilities and stockholders' equity
Current liabilities:
Accounts payable and accrued expenses $ 42,768 $ 51,477
Commissions payable 92,833 97,785
Contingent consideration, current 1,750 --
Long-term debt, net, current 9,488 10,684
Operating lease liabilities, current 1,466 237
Other current liabilities 296 557
Total current liabilities 148,601 160,740
Commissions payable, long-term 79,287 82,369
Contingent consideration, long-term 66,302 65,171
Debt, net, long-term 183,470 167,947
Due to member 34,142 29,121
Deferred tax liability, net -- 5,722
Operating lease liabilities, long-term 14,965 224
Other liabilities 330 590
Total liabilities 527,097 511,884
Commitments and contingencies
Stockholders' equity:
Class A common stock (par value $0.001 per share, 100,000,000 shares authorized; 17,119,217 and 16,219,217 shares issued as of March 31, 2020 and December 31, 2019, respectively; 13,243,293 and 12,273,630 shares outstanding as of March 31, 2020 and December 31, 2019, respectively) 17 16
Class B common stock (par value $0.001 per share, 20,000,000 shares authorized; 1,016,667 and 1,916,667 shares issued and outstanding as of March 31, 2020 and December 31, 2019, respectively) 1 2
Preferred stock (par value $0.001 per share, 5,000,000 shares authorized; no shares issued and outstanding as of March 31, 2020 and December 31, 2019, respectively) -- --
Additional paid-in capital 132,473 118,465
Treasury stock, at cost (3,915,690 and 3,945,587 shares as of March 31, 2020 and December 31, 2019, respectively) (125,643 ) (127,400 )
Retained earnings 66,152 110,418
Total Benefytt Technologies, Inc. stockholders' equity 73,000 101,501
Noncontrolling interests 14,933 38,473
Total stockholders' equity 87,933 139,974
Total liabilities and stockholders' equity $ 615,030 $ 651,858

BENEFYTT TECHNOLOGIES, INC.
Condensed Consolidated Statements of Operations (unaudited)
($ in thousands, except share and per share data)

Three Months Ended March 31,
2020 2019
Revenues $ 71,561 $ 87,326
Operating expenses:
Third-party commissions 32,770 60,671
Selling, general and administrative 27,946 15,597
Marketing and advertising 18,453 3,062
Credit card and ACH fees 1,417 1,523
Depreciation and amortization 4,345 1,132
Loss on impairment 41,076 --
Total operating expenses 126,007 81,985
(Loss) income from operations (54,446 ) 5,341
Other expense:
Interest expense 2,094 345
Fair value adjustment to contingent acquisition consideration 2,881 --
Other expense -- 17
Net (loss) income before income taxes (59,421 ) 4,979
(Benefit) provision for income taxes (9,606 ) 2,797
Net (loss) income (49,815 ) 2,182
Net (loss) income attributable to noncontrolling interests (5,549 ) 851
Net (loss) income attributable to Benefytt Technologies, Inc. $ (44,266 ) $ 1,331
Per share data:
Net (loss) income per share attributable to Benefytt Technologies, Inc.
Basic $ (3.68 ) $ 0.12
Diluted $ (3.68 ) $ 0.11
Weighted average Class A common shares outstanding
Basic 12,023,121 11,388,490
Diluted 12,023,121 12,472,731

BENFYTT TECHNOLOGIES, INC.
Condensed Consolidated Statements of Cash Flows
($ in thousands)

Three Months Ended March 31,
2020 2019
Operating activities:
Net (loss) income $ (49,815 ) $ 2,182
Adjustments to reconcile net (loss) income to net cash used in operating activities:
Stock-based compensation 2,627 1,816
Fair value adjustment to contingent acquisition consideration 2,881 --
Loss on disposal of assets 73 --
Provision for allowance for doubtful accounts 116 13
Impairment of assets 41,076 --
Depreciation and amortization 4,345 1,132
Deferred financing costs 202 --
Deferred income taxes (4,838 ) 191
Changes in operating assets and liabilities:
(Increase) decrease in accounts receivable, prepaid expenses and other assets (4,114 ) 275
Decrease (increase) in advanced commissions 4,610 (196 )
Increase in income taxes receivable (4,808 ) --
Increase in right-of-use asset (16,072 ) (639 )
Decrease (increase) in contract asset 12,776 (13,327 )
Increase in lease liability 15,893 538
Decrease in accounts payable, accrued expenses and other liabilities (8,153 ) (6,568 )
(Decrease) increase in commission payable (8,034 ) 6,387
Increase in income taxes payable, net -- 2,452
Net cash used in operating activities (11,235 ) (5,744 )
Investing activities:
Business acquisition: release of hold-back (1,000 ) --
Capitalized internal-use software and website development costs (501 ) (315 )
Purchases of property and equipment (429 ) (109 )
Net cash used in investing activities (1,930 ) (424 )
Financing activities:
Proceeds from borrowings under credit agreement 18,000 50,000
Payments on borrowings under credit agreement (3,875 ) --
Payments related to tax withholding for share-based compensation (1,526 ) (918 )
Purchases of Class A common stock pursuant to share repurchase plan -- (45,272 )
Contributions (distributions) 88 (677 )
Net cash provided by financing activities 12,687 3,133
Net decrease in cash and cash equivalents, and restricted cash (478 ) (3,035 )
Cash and cash equivalents, and restricted cash at beginning of period 21,559 25,999
Cash and cash equivalents, and restricted cash at end of period $ 21,081 $ 22,964

Reconciliation of Net Income to EBITDA and Adjusted EBITDA
(unaudited)
($ in thousands)

Three Months Ended March 31,
2020 2019
Net (loss) income $ (49,815 ) $ 2,182
Interest expense 2,094 345
Depreciation and amortization 4,345 1,132
(Benefit) provision for income taxes (9,606 ) 2,797
EBITDA (52,982 ) 6,456
Loss on impairment 41,076 --
Stock-based compensation and related costs 2,707 1,861
Fair value adjustment to contingent consideration 2,881 --
Transaction costs 129 273
Indemnity and other legal costs 7,092 672
Severance, restructuring and other 30 3
Adjusted EBITDA $ 933 $ 9,265

Reconciliation of Net Income to Adjusted Net Income per Share
(unaudited)
($ in thousands except per share data)

Three Months Ended March 31,
2020 2019
Net (loss) income $ (49,815 ) $ 2,182
Interest expense 2,094 345
Amortization 3,505 335
(Benefit) provision for income taxes (9,606 ) 2,797
Loss on impairment 41,076 --
Stock-based compensation and related costs 2,707 1,861
Fair value adjustment to contingent consideration 2,881 --
Transaction costs 129 273
Indemnity and other legal costs 7,092 672
Severance, restructuring and other charges 30 3
Adjusted pre-tax income 93 8,468
Pro forma income taxes (22 ) (2,032 )
Adjusted net income $ 71 $ 6,436
Total weighted average diluted share count 13,247 15,000
Adjusted net income per share $ 0.01 $ 0.43

[(1) ] EBITDA is defined as net income before interest, income taxes and depreciation and amortization. We have included EBITDA in this report because it is a key measure used by our management and board of directors to understand and evaluate our core operating performance and trends, to prepare and approve our annual budget and to develop short- and long-term operational plans. In particular, the exclusion of certain expenses in calculating EBITDA can provide a useful measure for period-to-period comparisons of our business. However, EBITDA does not represent, and should not be considered as, an alternative to net income or cash flows from operations, each as determined in accordance with GAAP. Other companies may calculate EBITDA differently than we do. EBITDA has limitations as an analytical tool, and you should not consider it in isolation or as a substitute for analysis of our results as reported under GAAP.

[(2) ] To calculate adjusted EBITDA, we calculate EBITDA, which is then further adjusted for items such as stock-based compensation and related costs, and items that are not generally a part of regular operating activities, including tax receivable adjustments, indemnity and other legal costs, and severance, restructuring, acquisition costs and asset impairments. Adjusted EBITDA does not represent, and should not be considered as, an alternative to net income or cash flows from operations, each as determined in accordance with GAAP. We have presented adjusted EBITDA because we consider it an important supplemental measure of our performance and believe that it is frequently used by analysts, investors and other interested parties in the evaluation of companies. Other companies may calculate adjusted EBITDA differently than we do. Adjusted EBITDA has limitations as an analytical tool, and you should not consider it in isolation or as a substitute for analysis of our results as reported under GAAP.

[(3) ] To calculate adjusted net income, we calculate net income then add back amortization (but not depreciation), interest, tax expense, items such as stock-based compensation and related costs, and other items that are not generally a part of regular operating activities, including, tax receivable adjustments, indemnity and other legal costs, severance, restructuring, acquisition costs and asset impairments. From adjusted pre-tax net income, we apply a pro forma tax expense calculated at an assumed rate of 24%, which consists of the maximum federal corporate rate of 21%, with an assumed 3% state tax rate. We believe that when measuring Company and executive performance against the adjusted net income measure, applying a pro forma tax rate better reflects the performance of the Company without regard to the Company's organizational tax structure. We have included adjusted net income in this report because it is a key performance measure used by our management to understand and evaluate our core operating performance and trends and because we believe it is frequently used by analysts, investors, and other interested parties in their evaluation of the Company. Other companies may calculate this measure differently than we do. Adjusted net income has limitations as an analytical tool, and you should not consider it in isolation or substitution for earnings per share as reported under GAAP.

[(4) ] Adjusted net income per share is computed by dividing adjusted net income by the total number of weighted-average diluted Class A and weighted-average Class B shares of our common stock for each period. We have included adjusted net income per share in this report because it is a key measure used by our management to understand and evaluate our core operating performance and trends and because we believe it is frequently used by analysts, investors and other interested parties in the evaluation of companies. Other companies may calculate this measure differently than we do. Adjusted net income per share has limitations as an analytical tool, and you should not consider it in isolation or as a substitute for earnings per share as reported under GAAP.

The following table presents revenues and profit from our operating segments for the three months and year ended March 31, 2020 ($ in thousands):

Three Months Ended March 31, 2020
Revenue
Medicare revenue $ 18,896
IFP revenue 52,665
Total revenue 71,561
Segment Profit
Medicare loss (1,643 )
IFP profit 8,328
Total segment profit 6,685
Corporate (5,752 )
Interest expense (2,094 )
Depreciation and amortization (4,345 )
Provision for income taxes 9,606
Loss on impairment (41,076 )
Stock-based compensation and related costs (2,707 )
Fair value adjustment to contingent consideration (2,881 )
Transaction costs (129 )
Indemnity and other legal costs (7,092 )
Severance, restructuring and other (30 )
Net loss $ (49,815 )

[(1) ] Medicare revenue is net of Customer Care and Enrollment (CC&E) expenses with certain Medicare Business Process Outsourcing (BPO) partners who are deemed a customer under ASC 606. CC&E netted against revenue for the three months ended March 31, 2020 was $3.4 million.

Disaggregated Revenue

The following table presents our revenue, disaggregated by major product type and timing of revenue recognition ($ in thousands):

March 31, 2020 March 31, 2019
Sales and Marketing Services Member Management Total Sales and Marketing Services Member Management Total
Revenue by Source
Commission revenue [(1)]
STM [(2)] $ 20,137 $ 936 $ 21,073 $ 32,319 $ 884 $ 33,203
HBIP 12,406 1,205 13,611 28,329 1,797 30,126
Supplemental [(2)] 15,867 1,030 16,897 21,394 1,112 22,506
Medicare 16,742 -- 16,742 -- -- --
Services revenue -- 631 631 -- 1,168 1,168
Consumer engagement revenue 2,280 -- 2,280 -- -- --
Other revenues 327 -- 327 323 -- 323
Total revenue $ 67,759 $ 3,802 $ 71,561 $ 82,365 $ 4,961 $ 87,326
Timing of Revenue Recognition
Transferred at a point in time $ 67,759 $ -- $ 67,759 $ 82,365 $ -- $ 82,365
Transferred over time -- 3,802 3,802 -- 4,961 4,961
Total revenue $ 67,759 $ 3,802 $ 71,561 $ 82,365 $ 4,961 $ 87,326

[(1) ] For the purposes of disaggregated revenue presentation, when additional Discount Benefit products are sold with an STM, HBIP, or supplemental product, the associated revenue for the Discount Benefit products are reported within the STM, HBIP, or supplemental product category depicted within the table.
[(2) ] The Company changed its presentation of brokerage revenue during the fourth quarter of 2019. Previously brokerage revenue was reported as a separate line item with the disaggregated revenue table however the Company has reclassified the revenue into the respective STM or supplemental category that the brokerage sales were associated with.

Summary of Selected Metrics
(unaudited)

The following table presents submitted applications by product type:

Submitted Applications by Product Type
Three Months Ended March 31,
2020 2019 Change (%)
Medicare
Medicare Advantage 20,000 -- --
Medicare Supplement 400 -- --
Medicare Part D 200 -- --
Supplementals 700 -- --
Total Medicare 21,300 -- --
IFP
STM <12 Months 5,300 11,200 (53 )%
STM greater-than or equal to 12 Months 23,100 29,200 (21 )%
Total STM 28,400 40,400 (30 )%
Health Benefit Plans 17,800 35,300 (50 )%
Supplementals 47,400 67,700 (30 )%
Total IFP 93,600 143,400 (35 )%
Total Submitted Applications 114,900 143,400 (20 )%

The following table presents approved applications by product type:

Approved Applications by Product Type
Three Months Ended March 31,
2020 2019 Change (%)
Medicare
Medicare Advantage 18,400 -- --
Medicare Supplement 400 -- --
Medicare Part D 200 -- --
Supplementals 600 -- --
Total Medicare 19,600 -- --
IFP
STM <12 Months 5,300 11,200 (53 )%
STM greater-than or equal to 12 Months 23,100 29,200 (21 )%
Total STM 28,400 40,400 (30 )%
Health Benefit Plans 17,800 35,300 (50 )%
Supplementals 47,400 67,700 (30 )%
Total IFP 93,600 143,400 (35 )%
Total Approved Applications 113,200 143,400 (21 )%

Approved applications represent the number of submitted applications that were approved by the relevant insurance carrier for the identified product during the relevant period. Medicare approved applications are calculated assuming a 92% conversion of submitted applications.

The following tables present the Constrained Lifetime Value (CLTV) per approved application, by product type:

Three Months Ended March 31,
2020 2019 Change (%)
Medicare [(1)] $ 1,065 $ -- -- %
Short Term Medical<12 months 352 354 (0.6 )%
Short Term Medical greater-than or equal to12 months 832 1,019 (18.4 )%
Total STM 746 843 (11.5 )%
Health Benefit Plans 908 865 5.0 %
Supplemental 329 329 -- %

[(1) ] CLTV per approved application for Medicare is presented gross of CC&E expenses. Including CC&E, Medicare CLTV per approved application for the three months ended March 31, 2020 was $893.

The following tables present expense metrics per approved application, by product type:

Three Months Ended March 31, 2020
Medicare variable marketing cost per approved application [(1)] $ 672
Medicare variable CC&E cost per approved application [(2)] 305
Total Medicare cost per approved member $ 977

[(1) ] Medicare variable marketing cost per approved application includes direct costs incurred in member acquisition for all Medicare products from our direct marketing partners and online advertising channels divided by Medicare approved applications in each period.

[(2) ] Medicare CC&E cost per approved application includes compensation and benefits costs for personnel engaged in assistance to applicants during the enrollment process divided by Medicare approved applications in each period. CC&E costs include amounts netted against revenue for certain Medicare BPO relationships.

Contact:

Benefytt Technologies, Inc. :
Michael DeVries
Senior Vice President, Finance
(813) 906-5314
mdevries@bfyt.com

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