By Home Media
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Cinch Home Services, formerly known as Cross Country Home Services, is a home warranty company based in Boca Raton, Florida. With over 40 years of home industry experience, Cinch Home Services is one of the most experienced home warranty companies in the industry.
Our research team took a close look at Cinch’s home warranty and evaluated it based on its quotes and claims processes, cost, coverage and more. We found that Cinch Home Services’ 180-day workmanship guarantee was notable within the industry. If you’re concerned about work getting done right (and having that guaranteed), then we encourage you to get a customized online quote from Cinch or call 855-435-0489 . Cinch is currently offering $100 off to customers who purchase an annual Complete Home Plan and $50 off for those who sign up for the Appliances or Built-in Systems Plan.
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Cinch Home Services was previously known as Cross Country Home Services until October 2019, when it rebranded, along with some of its subsidiaries, under the Cinch Home Services name.
Cinch responds to over 1 million service requests a year, and it also has nearly 1 million customers nationwide. In addition to these accomplishments, Cinch Home Services is one of the fastest-growing home warranty companies.
Cinch Home Services offers three home warranty plans: an Appliances plan, a Built-in Systems plan and a Complete Home plan. It also offers a variety of add-on coverage options, a generous 180-day workmanship guarantee, protection for unknown pre-existing conditions, as well as rust and corrosion coverage with all of its plans. In addition, the company has discounts available on new appliances and an annual homeowners insurance deductible reimbursement up to $500 when owners of its Complete Home plan have to pay a deductible on a covered homeowner’s insurance claim.
Cinch Home Services is available in 48 states, including all but Alaska and Hawaii. Overall, based on its plan coverage and benefits, the company is still a solid home warranty provider. It covers a number of items in each of its plans, and its benefits are very useful to homeowners — especially those looking for dependable service on broken systems and appliances.
Cinch Home Services also provides a free A/C or water filter credit and a free water sensor with each plan. In addition, homeowners with the Complete Home plan receive a homeowners insurance deductible reimbursement up to $500.
For added flexibility, Cinch offers the following add-on coverage options:
The cost of Cinch’s monthly premium is dependent on the service call fee you select for your plan. The table below reveals the cost per plan for a single-family home in Raleigh, North Carolina.
Cinch’s costs are on the higher end of the home warranty industry. Another company we reviewed, Choice Home Warranty , offers its Basic plan and Total plan for under $51 per month. Another previously reviewed provider, Select Home Warranty , offers all three of its plans for under $38 per month. While plans from Cinch Home Services tend to be more expensive than Choice’s or Select’s, they may come with more generous coverage caps and cover more items, depending on the plan you choose.
A couple of Cinch’s service call fee pricing options fall within the industry average of $75 to $125 per repair, and it also offers a $150 option for homeowners who want to lower their monthly premium. Though Cinch’s prices are high, it may still be worth the cost for some homeowners due to the peace of mind that comes with its workmanship guarantee.
Ultimately, pricing for a home warranty depends on many factors, so it’s wise to get two or three quotes to compare your options. You can get a free quote from Cinch Home Services on the company’s website or by calling 855-435-0489 .
To submit a claim with the company, you can either call customer service at 844-324-5688 or open a service request on your online account. The company responds to claims within 48 hours, which is standard among home warranty companies.
Cinch Home Services holds a solid A- rating from the Better Business Bureau (BBB) and is also accredited by the organization. Like with most home warranty companies, reviews on third-party websites show feedback from both satisfied and dissatisfied customers.
Below are a few positive and negative Cinch home warranty reviews for you to consider. Generally, positive reviews focused on the company’s friendly customer service, while negative reviews mentioned issues with claims fulfillment.