Nov 08, 2019 (Market Insight Reports via COMTEX) -- The Global Contact Center Analytics Market was valued at USD 624.8 million in 2016 and is projected to reach USD 2,398.3 million by 2025, growing at a CAGR of 16.12% from 2019 to 2025.
The report discusses many vital industry facets that influence Global Contact Center Analytics Software industry acutely which includes extensive study of competitive edge, latest technological advancements, region-wise industry environment, contemporary market and manufacturing trends, leading market contenders, and current consumption tendency of the end user. The report also oversees market size, market share, growth rate, revenue, and CAGR reported previously along with its forecast estimation.
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The Global Contact Center Analytics Software market report chiefly includes following manufacturers-
Cisco Systems, Inc. (US), Genpact Limited (Bermuda), Verint Systems Inc. (US), 8X8 Inc. (US), Genesys (US), Oracle Corporation (US), Mitel Networks Corporation (Canada), SAP SE (Germany), NICE Ltd. (Israel), Enghouse Interactive (US), Five9, Inc. (US), CallMiner (US), Servion Global Solutions (India)
Segmentation by Type: Speech Analytics, Cross-channel Analytics, Predictive Analytics, Performance Analytics, Text Analytics
Segmentation by Application: Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management
Global Contact Center Analytics Software Market Competitive Landscape
The contact center analytics market by deployment model has been segmented as on-premises and on-demand. The on-demand contact center analytics solutions are cloud-based deployment of contact center analytics solutions and provide benefits, such as cost control, resource pooling, and less implementation time. This, in turn, is expected to help the on-demand deployment model to record a high growth rate during the forecast period.
The competitive landscape of the global Contact Center Analytics Software market is broadly studied in the report with large focus on recent developments, future plans of top players, and key growth strategies adopted by them. The analysts authoring the report have profiled almost every major player of the global Contact Center Analytics Software market and thrown light on their crucial business aspects such as production, areas of operation, and product portfolio. The report discusses about the growth of the global as well as regional markets. It also brings to light high-growth segments of the global Contact Center Analytics Software market and how they will progress in the coming years.
Major Highlights of Contact Center Analytics Software Market report:
-Contact Center Analytics Software Market Overview
-Market Competition by Manufacturers
-Industrial Chain, Sourcing Strategy and Downstream Buyers
-Marketing Strategy Analysis, Distributors/Traders
-Market Effect Factors Analysis
-Global Contact Center Analytics Software Market Forecast (2019-2025)