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July 30, 2021, 5:21 a.m. EDT

Contact Center as a Service Market Booming Segments; Investors Seeking Stunning Growth, Market Size, Forecast 2028

Top Key Players of Contact Center as a Service Market: Cisco Systems, Inc (California, United States), Genesys (California, United States), Five9 (California, United States), 8x8, Inc. (California, United States), NICE Ltd. (Ra'anana, Israel), 3CLogic (Maryland, United States), Oracle Corporation (California, United States), Avaya Inc. (California, United States), Mitel Networks Corporation (Ottawa, Canada), Evolve IP, LLC. (Pennsylvania, United States)

Jul 30, 2021 (The Expresswire) -- The global contact center as a service market is set to gain impetus from the rising integration of interactive voice response (IVR) in these solutions. Fortune Business Insights™ presented this information in a new report, titled, “ Contact Center as a Service Market Size (CCaaS), Share and COVID-19 Impact Analysis, By Function (Interactive Voice Response (IVR), Multichannel, Automatic Call Distribution, Computer Telephony Integration (CTI), Reporting and Analytics, Workforce Optimization, Customer Collaboration, and Others), By Enterprise Size (Large Enterprises and Small and Medium Enterprises), By Industry (BFSI, IT and Telecommunications, Government, Healthcare, Consumer Goods and Retail, Travel and Hospitality, Media and Entertainment, and Others), and Regional Forecast, 2020-2027.” The report further states that the global contact center as a service (CCaaS) market size was USD 3.07 billion in 2019 and is projected to reach USD 10.06 billion by 2027, exhibiting a CAGR of 16.1% during the forecast period.

Highlights of the Report:

While making the contact center as a service market report, we segmented the market on the basis of product, type, consumption, distribution channel, and region. Based on the segmentation, we made a list of companies and conducted a detailed analysis of their financial positions, product portfolios, and growth strategies. Our next step included the study of core competencies of key players and their market share to anticipate the degree of competition. The bottom-up procedure was conducted to arrive at the overall size of the market.

For More Information Request Sample PDF: https://www.fortunebusinessinsights.com/enquiry/request-sample-pdf/contact-center-as-a-service-ccaas-market-104160

COVID-19 Pandemic: Rising Usage of E-commerce Platforms to Surge Demand

CCaaS solutions are experiencing high demand from multiple organizations worldwide because of their implementation of work from home policies to prevent the transmission of COVID-19. Apart from that, the increasing usage of e-commerce platforms for purchasing essentials amid the pandemic is compelling organizations to use cloud-based customer service solutions. We are aiming to help you battle this crisis by using one of our specially curated strategies.

Highlights of the Report:

  • Market Penetration: Comprehensive information on the product portfolios of the top players in the Contact Center as a Service Market .

  • Product Development/Innovation: Detailed insights on the upcoming technologies, RandD activities, and product launches in the Contact Center as a Service Market

  • Competitive Assessment: In-depth assessment of the market strategies, geographic and business segments of the leading players in the Contact Center as a Service Market

  • Market Development: Comprehensive information about emerging markets. This report analyzes the market for various segments across geographies

  • Market Diversification: Exhaustive information about new products, untapped geographies, recent developments, and investments in the Contact Center as a Service Market

Get Your Customized Report: https://www.fortunebusinessinsights.com/enquiry/customization/contact-center-as-a-service-ccaas-market-104160

Competitive Landscape-

Key Players Focus on Partnership Strategy to Co-develop Novel Solutions

The contact center as a service market contains various companies that are mainly focusing on providing state-of-the-art customer services to renowned enterprises. Most of them are engaging in the partnership strategy to co-develop new products. Below are the latest industry developments:

  • August 2020 : Evolve IP, LLC integrated its omnichannel Evolve Contact Suite, its virtual Workspaces solution and Microsoft Teams. This blend would enable agents to support prospects and clients anywhere on any device.

  • June 2020 : 3CLogic joined hands with Microsoft Teams to improve its enterprise communication solution. This partnership would aid the former to deliver smooth communication between back offices and on-line agents. It would further enhance the customer service.

A list of the prominent contact center as a service market providers operating in the global Contact Center as a Service Market (CCaaS):

  • Cisco Systems, Inc (California, United States)

  • Genesys (California, United States)

  • Five9 (California, United States)

  • 8x8, Inc. (California, United States)

  • NICE Ltd. (Ra'anana, Israel)

  • 3CLogic (Maryland, United States)

  • Oracle Corporation (California, United States)

  • Avaya Inc. (California, United States)

  • Mitel Networks Corporation (Ottawa, Canada)

  • Evolve IP, LLC. (Pennsylvania, United States)

Have Any Query? Speak To Analyst (CCaaS): https://www.fortunebusinessinsights.com/enquiry/speak-to-analyst/contact-center-as-a-service-ccaas-market-104160

Segment-

BFSI Segment to Grow Significantly Backed by Rapid Digitization

Based on industry, the IT and telecom segment earned 19.7% in terms of contact center as a service market share in 2019. The BFSI segment held 17.3% share in 2019 backed by the rising number of customer interactions on account of digitization. Also, customers often try to reach out to their respective banks through numerous channels. Therefore, various banks are adopting unique Contact Center as a Service Market software solutions to build robust customer relationships.

Table Of Content Contact Center as a Service Market

1 Introduction

a. Definition, By Segment
b. Research Methodology/Approach
c. Data Sources

2 Executive Summary

3 Market Dynamics

a. Macro and Micro Economic Indicators
b. Drivers, Restraints, Opportunities and Trends
c. Impact of COVID-19
i. Short-term Impact
ii. Long-term Impact

4 Competition Landscape

a. Business Strategies Adopted by Key Players
b. Consolidated SWOT Analysis of Key Players
c. Porter’s Five Force Analysis
d. Global Market Share Analysis and Matrix, 2019

5 Key Market Insights and Analysis, By Segments

6 Global Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027

By Function (Value)

1. Interactive Voice Response (IVR)
2. Multichannel
3. Automatic Call Distribution
4. Computer Telephony Integration (CTI)
5. Reporting and Analytics
6. Workforce Optimization
7. Customer Collaboration
8. Others

By Enterprise Size (Value)

1. SME
2. Large Enterprises

By Industry (Value)

1. BFSI
2. IT and Telecommunications
3. Government
4. Healthcare
5. Consumer Goods and Retail
6. Travel and Hospitality
7. Media and Entertainment
8. Others

By Region (Value)

i. North America
ii. Europe
iii. Asia Pacific
iv. Middle East and Africa
v. Latin America

TOC Continued...!!

About Us:

Fortune Business Insights™ offers expert corporate analysis and accurate data, helping organizations of all sizes make timely decisions. Our reports contain a unique mix of tangible insights and qualitative analysis to help companies achieve sustainable growth. Our team of experienced analysts and consultants use industry-leading research tools and techniques to compile comprehensive market studies, interspersed with relevant data.

Contact:

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Email: sales@fortunebusinessinsights.com

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Press Release Distributed by The Express Wire

To view the original version on The Express Wire visit Contact Center as a Service Market Booming Segments; Investors Seeking Stunning Growth, Market Size, Forecast 2028

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