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July 30, 2021, 5:21 a.m. EDT

Contact Center as a Service Market Booming Segments; Investors Seeking Stunning Growth, Market Size, Forecast 2028

Top Key Players of Contact Center as a Service Market: Cisco Systems, Inc (California, United States), Genesys (California, United States), Five9 (California, United States), 8x8, Inc. (California, United States), NICE Ltd. (Ra'anana, Israel), 3CLogic (Maryland, United States), Oracle Corporation (California, United States), Avaya Inc. (California, United States), Mitel Networks Corporation (Ottawa, Canada), Evolve IP, LLC. (Pennsylvania, United States)

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Segment-

BFSI Segment to Grow Significantly Backed by Rapid Digitization

Based on industry, the IT and telecom segment earned 19.7% in terms of contact center as a service market share in 2019. The BFSI segment held 17.3% share in 2019 backed by the rising number of customer interactions on account of digitization. Also, customers often try to reach out to their respective banks through numerous channels. Therefore, various banks are adopting unique Contact Center as a Service Market software solutions to build robust customer relationships.

Table Of Content Contact Center as a Service Market

1 Introduction

a. Definition, By Segment
b. Research Methodology/Approach
c. Data Sources

2 Executive Summary

3 Market Dynamics

a. Macro and Micro Economic Indicators
b. Drivers, Restraints, Opportunities and Trends
c. Impact of COVID-19
i. Short-term Impact
ii. Long-term Impact

4 Competition Landscape

a. Business Strategies Adopted by Key Players
b. Consolidated SWOT Analysis of Key Players
c. Porter’s Five Force Analysis
d. Global Market Share Analysis and Matrix, 2019

5 Key Market Insights and Analysis, By Segments

6 Global Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027

By Function (Value)

1. Interactive Voice Response (IVR)
2. Multichannel
3. Automatic Call Distribution
4. Computer Telephony Integration (CTI)
5. Reporting and Analytics
6. Workforce Optimization
7. Customer Collaboration
8. Others

By Enterprise Size (Value)

1. SME
2. Large Enterprises

By Industry (Value)

1. BFSI
2. IT and Telecommunications
3. Government
4. Healthcare
5. Consumer Goods and Retail
6. Travel and Hospitality
7. Media and Entertainment
8. Others

By Region (Value)

i. North America
ii. Europe
iii. Asia Pacific
iv. Middle East and Africa
v. Latin America

TOC Continued...!!

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Contact:

Name: Ashwin Arora

Email: sales@fortunebusinessinsights.com

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Press Release Distributed by The Express Wire

To view the original version on The Express Wire visit Contact Center as a Service Market Booming Segments; Investors Seeking Stunning Growth, Market Size, Forecast 2028

COMTEX_390646465/2598/2021-07-30T05:21:21

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