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Jan. 14, 2021, 1:47 a.m. EST

Contact Center as a Service Market Share - Industry Trends, Size, Growth Insight, Share, Emerging Technologies, Share, Competitive, Regional, And Global Industry Forecast To 2027

Top Key Players of Contact Center as a Service Market: Cisco Systems, Inc (California, United States), Genesys (California, United States), Five9 (California, United States), 8x8, Inc. (California, United States), NICE Ltd. (Ra'anana, Israel), 3CLogic (Maryland, United States), Oracle Corporation (California, United States), Avaya Inc. (California, United States), Mitel Networks Corporation (Ottawa, Canada), Evolve IP, LLC. (Pennsylvania, United States)

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Jan 14, 2021 (The Expresswire) -- The global contact center as a service market is set to gain impetus from the rising integration of interactive voice response (IVR) in these solutions. Fortune Business Insights™ presented this information in a new report, titled, “ Contact Center as a Service Market (CCaaS) Size, Share and COVID-19 Impact Analysis, By Function (Interactive Voice Response (IVR), Multichannel, Automatic Call Distribution, Computer Telephony Integration (CTI), Reporting and Analytics, Workforce Optimization, Customer Collaboration, and Others), By Enterprise Size (Large Enterprises and Small and Medium Enterprises), By Industry (BFSI, IT and Telecommunications, Government, Healthcare, Consumer Goods and Retail, Travel and Hospitality, Media and Entertainment, and Others), and Regional Forecast, 2020-2027.” The report further states that the global contact center as a service (CCaaS) market size was USD 3.07 billion in 2019 and is projected to reach USD 10.06 billion by 2027, exhibiting a CAGR of 16.1% during the forecast period.

COVID-19 Pandemic: Rising Usage of E-commerce Platforms to Surge Demand

CCaaS solutions are experiencing high demand from multiple organizations worldwide because of their implementation of work from home policies to prevent the transmission of COVID-19. Apart from that, the increasing usage of e-commerce platforms for purchasing essentials amid the pandemic is compelling organizations to use cloud-based customer service solutions. We are aiming to help you battle this crisis by using one of our specially curated strategies.

For More Information Request Sample PDF: https://www.fortunebusinessinsights.com/enquiry/request-sample-pdf/contact-center-as-a-service-ccaas-market-104160

This Report Answers the Following Questions contact center as a service market (CCaaS):

  • Which segment is set to lead in the coming years?

  • What are the market dynamics, growth drivers, and hindrances?

  • How will organizations surge sales of contact center as a service solution?

  • What are the current, forthcoming, and previous sizes of the market?

Highlights of the Report:

  • Market Penetration: Comprehensive information on the product portfolios of the top players in the Contact Center as a Service Market .

  • Product Development/Innovation: Detailed insights on the upcoming technologies, RandD activities, and product launches in the Contact Center as a Service Market

  • Competitive Assessment: In-depth assessment of the market strategies, geographic and business segments of the leading players in the Contact Center as a Service Market

  • Market Development: Comprehensive information about emerging markets. This report analyzes the market for various segments across geographies

  • Market Diversification: Exhaustive information about new products, untapped geographies, recent developments, and investments in the Contact Center as a Service Market

Get Your Customized Report : https://www.fortunebusinessinsights.com/enquiry/customization/contact-center-as-a-service-ccaas-market-104160

A list of the prominent contact center as a service market providers operating in the global Contact Center as a Service Market (CCaaS):

  • Cisco Systems, Inc (California, United States)

  • Genesys (California, United States)

  • Five9 (California, United States)

  • 8x8, Inc. (California, United States)

  • NICE Ltd. (Ra'anana, Israel)

  • 3CLogic (Maryland, United States)

  • Oracle Corporation (California, United States)

  • Avaya Inc. (California, United States)

  • Mitel Networks Corporation (Ottawa, Canada)

  • Evolve IP, LLC. (Pennsylvania, United States)

Have Any Query? Speak To Analyst (CCaaS): https://www.fortunebusinessinsights.com/enquiry/speak-to-analyst/contact-center-as-a-service-ccaas-market-104160

Segment-

BFSI Segment to Grow Significantly Backed by Rapid Digitization

Based on industry, the IT and telecom segment earned 19.7% in terms of contact center as a service market share in 2019. The BFSI segment held 17.3% share in 2019 backed by the rising number of customer interactions on account of digitization. Also, customers often try to reach out to their respective banks through numerous channels. Therefore, various banks are adopting unique Contact Center as a Service Market software solutions to build robust customer relationships.

Table Of Content Contact Center as a Service Market

8 Annexure / Appendix

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