U.S. Department of State
Don’t fake it ‘til you make it on your resume — especially regarding your education.
Senior Trump administration official Mina Chang resigned from her post on Monday, a week after an NBC News investigation accused her of not only embellishing her work history and educational achievements — but also reportedly creating a fake Time magazine cover with her face on it.
“Resigning is the only acceptable moral and ethical option for me at this time,” wrote Chang, 35, the deputy assistant secretary in the State Department’s Bureau of Conflict and Stability Operations, in a resignation letter obtained by Politico . Her resignation is effective immediately.
Chang has an official State Department biography riddled with “misleading claims,” alleges the NBC News report. They include naming her as a Harvard Business School “alumna,” when she actually attended a seven-week course in 2016 and doesn’t hold a Harvard degree. Business Insider also reported that she didn’t complete a six-day program at Southern Methodist University in Texas, where she claimed to have taken a leadership course.
Chang also claims to have “addressed” both the Democratic and Republican national conventions in 2016, when she actually spoke at separate events held in Philadelphia and Cleveland at the same time. And in a 2017 video interview discussing her nonprofit work, she held up a Time magazine cover with her face on it, which the publication told NBC is “not authentic.”
The State Department didn’t immediately respond to a MarketWatch request for comment. Chang, the White House and the State Department also declined to respond to NBC’s requests for comment. And Chang took down her Twitter /zigman2/quotes/203180645/composite TWTR -0.90% and Facebook /zigman2/quotes/205064656/composite FB +0.23% pages by Wednesday.
But she denied the accusations in her resignation letter, and called out the State Department for not defending her. “A character assassination based solely on innuendo was launched against me attacking my credentials and character,” she write. “My superiors at the Department refused to defend me, stand up for the truth or allow me to answer the false charges against me.”
She also attributed the phony Time cover to an “enthusiastic fan” who created the fake image and circulated it online.
Last year, Florida state house candidate Melissa Howard was caught with a phony marketing degree from Miami University in Ohio. Howard, 46, posted a photo of the bachelor of science diploma on Facebook. But local news outlet FLA News Online reported that while Howard did attend Miami University, she never graduated. The school itself also noted that it has never offered a bachelor of science degree in marketing.
The Republican suspended her campaign, telling CNN affiliate WWSB, “I made a terrible error in judgment. I am thankful for everyone who gave me so much toward my success, and I am deeply sorry.”
She’s not the only person to get caught lying about her educational achievements. Walmart /zigman2/quotes/207374728/composite WMT +2.29% spokesman David Tovar resigned in 2014 over a two-decade-old lie that he had a bachelor’s degree from the University of Delaware. Turns out, he never graduated. Ex-Yahoo CEO Scott Thompson stepped down in May 2012 after an investor determined that his computer science degree from Stonehill College in Easton, Mass. was fake.
Sarah Johnston, founder of the Briefcase Coach career service, had to ax a new employee in 2017 while she was working as a hospital recruiter. “A candidate lied about a master's degree — that wasn't even required for the job — but when it came to verifying it, we found that he never completed the program. We terminated him before his start date,” she said. “If you are going to lie about this, what else are you will to lie about? It goes to the core of who you are; if you falsify your information to get hired, I’m not going to trust you with bigger things.”
In fact, almost half of workers (46%) polled by staffing firm OfficeTeam admitted that they knew someone who lied on a résumé — a 25-point jump from 2011. One-third of these were educational exaggerations, and 38% said that their company rejected the applicant over the lie. A survey from employee background checkers HireRight also found that this problem is getting worse; 85% of the employers using its service noticed embellishments on resumes, up from 66% five years before. And LinkedIn found that more than half (52%) of hiring managers have turned down a candidate for lying about their previous experience.
News flash: Employers do often check your education and employment history. Some background checks are more thorough than others, however, which is how some people skate by on their lies for a time. But hiring managers say that the truth comes out eventually.
“We see this every month — a few knuckleheads trying to be better on paper than in real life.”
L. Burke Files, a financial investigator who does high-level international background checks, told MarketWatch that about one in 15 resumes he checks has a fake credential, such as a degree or professional certification. “In the race to be and look the best, we have seen people buy fake diplomas, claim advanced degrees from universities that have closed…as well as claim to have worked in firms that have never heard of the applicant,” he said. “We see this every month — a few knuckleheads trying to be better on paper than in real life.”
And as the above examples prove, these lies have major consequences: candidates are rejected; longtime employees are fired; and reputations can be scarred for life. Only 12% of HR managers are likely to consider calling a candidate that does something unusual or outrageous, like fabricate their credentials, CareerBuilder reported . That is because there is also major legal and financial consequences for the companies who hire employees who aren’t certified or whose integrity gets called into question.
Johnston recalled a case that she heard about a nurse in St. Louis, Mo. who forged her nursing license to get hired. “She was working on the floor without the credentials that she needed, which put the patients in jeopardy, and put the hospital’s license in jeopardy,” she said.
Dawn D. Boyer, CEO of the D. Boyer Consulting service, told MarketWatch that when she worked for a large government contractor as a group HR manager years ago, she was tasked with verifying the degrees of all 4,500 employees for contracting proposals. And she discovered that 10% (or about 450 workers) had lied or implied they had formal college degrees or equivalents.
“We had to terminate them for lying on their résumés, and that included a vice president in the company!” she said. She estimates that the whole fiasco, including the cost of labor for fact-checking thousands of resumes and hiring new workers to replace the liars, was “in the half a million dollar range, easily.”
Some candidates are tempted to fudge their educational credentials because the position that they are applying for requires a certain degree, and competition is fierce. But you can bolster your background by highlighting your real-world experience.
“A degree isn’t and end-all or be-all; getting additional educational certification can help. And highlight your experience; if a person has good recommendations, good references, and they have worked in the field — especially for a long time — that makes them a strong candidate,” Phyllis Hartman, founder of the PGHR Consulting human resources company, told MarketWatch. “There’s IT people I know who don’t have a degree, but they are experienced in cybersecurity and are certified by Microsoft or somebody else, and that often matters more to an employer than a bachelor’s degree in IT or math or whatever they would have gotten.”
Or just be upfront about why you didn’t finish school. “If you have a good reason for not finishing the degree — maybe there was a family issue that you had to deal with, or you ran out of money (because even an undergraduate degree can be hugely expensive) — often times, employers will understand that,” she said. “Just be honest and authentic.”
And demonstrate that you’re still dedicated to earning those credentials, such as by enrolling in a program to finish your degree, or getting certified in your field. “Saying, ‘I know I don’t have the credential right now, but I’m just X-credits away from a master’s, and I would be glad to promise you that I will go back to school and finish the degree,’ builds credibility,” she said. “Or sometimes you can sit for a certification in your industry, where you don’t necessarily need to have the full degree. Then you can say, ‘I don’t have my masters in HR, but I do have my SHRM (Society for Human Resource Management) certification.”
This article was originally published in 2018, and has been updated with Mina Chang.