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May 19, 2022, 3:01 p.m. EDT

Facebook parent company Meta Platforms has plans to monetize WhatsApp

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By Jon Swartz

Facebook parent company Meta Platforms Inc. is adding commercial services to WhatsApp so businesses can build a custom dashboard to chat with customers and offer customer services. On Thursday, company CEO Mark Zuckerberg announced in a Facebook post the introduction of WhatsApp Cloud API, a cloud-based version of the WhatsApp Business API. The service is the latest technology iteration in a years-long push to monetize the otherwise free messaging app as Meta explores revenue streams outside of advertising. Additionally, the company is venturing into the metaverse to boost sales.

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