Aug 10, 2020 (PRNews Times via COMTEX) -- On-premises deployment model has higher adoption than the on-demand deployment model leading. It is majorly deployed by large enterprises owing to various factors, including reduced initial price, data security, higher customization options, and control over the implementation process.
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This report provides a complete quantitative data and qualitative analysis on the global market for Contact Center Analytics. Market size is analysed by country, product type, application, and competitors. Expanded coverage includes additional end-user industry breakdowns and in-depth producer profiles.
Prior to COVID-19, the global market for Contact Center Analytics was anticipated to grow from US$ XX million in 2020 to US$ XX million by 2026; it is expected to grow at a CAGR of xx% during 2021-2026, whereas post-COVID-19 scenario, the market for Contact Center Analytics is projected to grow from US$ XX million in 2020 (a change by ~XX% compared to market estimated for 2020 before the outbreak of COVID-19) to US$ XX billion by 2026; it is expected to grow at a CAGR of XX% during 2021-2026.
This report covers market size and forecasts of Contact Center Analytics, including the following market information:
Global Contact Center Analytics Market Size, 2019-2021, and 2020 (quarterly data), (US$ Million)
Global Contact Center Analytics Market Size by Type and by Application, 2019-2021, and 2020 (quarterly data), (US$ Million)
Global Contact Center Analytics Market Size by Region (and Key Countries), 2019-2021, and 2020 (quarterly data), (US$ Million)
Global Contact Center Analytics Market Size by Company, 2019- 2020 (quarterly data), (US$ Million)
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Key market players
Major competitors identified in this market include Cisco Systems, Inc., Genpact Limited, Verint Systems Inc., 8×8, Inc., Genesys, Oracle Corporation, Mitel Networks Corporation, SAP SE, Nice Ltd., Enghouse Interactive, Five9, Inc., Callminer, Servion Global Solutions, etc.
Based on the Region:
Asia-Pacific (China, Japan, South Korea, India and ASEAN)
North America (US and Canada)
Europe (Germany, France, UK and Italy)
Rest of World (Latin America, Middle East & Africa)
Based on the Type:
Based on the Application:
Automatic Call Distributor
Risk and Compliance Management
Real-time Monitoring and Reporting
Customer Experience Management
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