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May 15, 2020, 8:23 a.m. EDT

McDonald’s guide to reopening restaurants includes touchless sinks

The fast-food giant is making lots of changes to ready its restaurants for customers amid the coronavirus pandemic

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By Heather Haddon


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McDonald’s will be sanitizing its restaurants more frequently and encouraging social distancing when it reopens restaurants

McDonald’s Corp. is asking restaurant owners in the U.S. to make dozens of changes to ease coronavirus concerns before reopening their dining rooms, including commitments to clean bathrooms every half-hour and digital kiosks after each order.

The world’s largest fast-food company by sales is also asking its hundreds of U.S. franchisees to enforce social distancing in its restaurants, and either close their public soda fountains or deploy a staff member to monitor them, according to a 59-page dine-in reopening guide viewed by The Wall Street Journal.

Read: Bubble Wrap maker Sealed Air and Simplehuman CEOs are prepping for a touchless future after coronavirus pandemic

The illustrated guide, written by the company last week, outlines the challenges that McDonald’s expects employees to face as states begin to allow for sit-down restaurant service while upholding social-distancing rules. A three-page question-and-answer section in the guide covers security risks to workers managing resistant customers or loiterers.

New purchasing recommendations, including foot-pulls for doors to allow customers to open bathroom doors without using their hands, could lead to new expenses and logistical considerations for McDonald’s /zigman2/quotes/203508018/composite MCD +3.14%   hundreds of U.S. restaurant owners, franchisees said. The guide includes a list of products such as a $310 automatic towel dispenser and a $718 touchless sink.

An expanded version of this report appears on WSJ.com.

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/zigman2/quotes/203508018/composite
US : U.S.: NYSE
$ 190.72
+5.80 +3.14%
Volume: 4.14M
July 14, 2020 4:00p
P/E Ratio
24.98
Dividend Yield
2.62%
Market Cap
$137.50 billion
Rev. per Employee
$100,120
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