Dublin, Oct 29, 2020 (GLOBE NEWSWIRE via COMTEX) --
Dublin, Oct. 29, 2020 (GLOBE NEWSWIRE) -- The "North America Contact Center Intelligence Market by Component, Technology, Deployment Type, End-user and Country: Industry Analysis and Forecast 2020-2026"
report has been added to ResearchAndMarkets.com's offering.
The North America Contact Center Intelligence Market is expected to witness market growth of 21.7% CAGR during the forecast period (2020-2026).
Artificial intelligence (AI) takes the wise routing the ACD performs and makes it considerably more intelligent. Presently contact centers can route requests dependent on extra criteria, for example, the personality of the customer and data gathered from past contacts. Coordinating a customer with the perfect agent at the perfect time can do a ton to improve the experience of the customer. It can likewise upgrade the analysis and provide business pioneers with data they can act upon.
For instance, by utilizing AI-controlled analysis; organizations can analyze the behavior of the customer, recognize ones who are in danger of churning, and connect with them with a convincing, customized offer. Although it's in its beginning phases, Artificial intelligence (AI) shows guarantee in the contact center. Forward-thinking organizations are now thinking about how to fuse AI into their administration models.
Enterprises have understood that incorporating the enormous volumes of information being created on a single channel proficiently can improve representative efficiency, upgrade client experience, and lessen average call time per customer. Omnichannel arrangements can especially permit agents to switch across numerous channels to get to similar contextual information. The solid emphasis enterprises are putting on actualizing omnichannel solutions to improve the experience of customers is foreseen to drive the development of the market over the forecast period.
Various Small and Medium Enterprises (SMEs) all over the world are looking ahead to AI-enabled answers for giving more versatile, interactive, and adaptable answers to cater to changing client needs. Automated chat platforms can especially permit SMEs to scale their client engagement platforms and free up operators for taking care of more critical customer interaction. These platforms can likewise help in deciding buying trends, understanding client needs, and extending the scope of services to offer pertinent offers and rewards.
Key companies profiled in the report include Cisco Systems, Inc., Oracle Corporation, Google, Inc., SAP SE, Microsoft Corporation, IBM Corporation, NICE Ltd., Five9, Inc., Zendesk, Inc., and 3CLogic Software, Inc.
Key Topics Covered:
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.3 Market Scope
Chapter 2. Market Overview
2.1.1 Executive Summary
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Moves: (Partnerships, Collaborations, and Agreements: 2016, Sep to 2020, Aug) Leading Players
Chapter 4. North America Contact Center Intelligence Market by Component
4.1 North America Contact Center Intelligence Solution Market by Country
4.2 North America Contact Center Intelligence Market by Solution Type
4.2.1 North America Contact Center Intelligence Intelligent Interactive Voice Response (IVR) System Market by Country
4.2.2 North America Contact Center Intelligence Chatbot Market by Country
4.2.3 North America Contact Center Intelligence Intelligent Virtual Assistant (IVA) Market by Country
4.3 North America Contact Center Intelligence Services Market by Country
Chapter 5. North America Contact Center Intelligence Market by Technology
5.1 North America Computer Vision Contact Center Intelligence Market by Country
5.2 North America Automatic Speech Recognition Contact Center Intelligence Market by Country
5.3 North America Machine Learning Contact Center Intelligence Market by Country
5.4 North America Natural Language Processing Contact Center Intelligence Market by Country
5.5 North America Other Technology Contact Center Intelligence Market by Country
Chapter 6. North America Contact Center Intelligence Market by Deployment Type
6.1 North America On-premise Contact Center Intelligence Market by Country
6.2 North America Hosted Contact Center Intelligence Market by Country
Chapter 7. North America Contact Center Intelligence Market by End Use
7.1 North America Telecom & IT Contact Center Intelligence Market by Country
7.2 North America Government Contact Center Intelligence Market by Country
7.3 North America Healthcare Contact Center Intelligence Market by Country
7.4 North America Consumer Goods & Retail Contact Center Intelligence Market by Country
7.5 North America Travel & Hospitality Contact Center Intelligence Market by Country
7.6 North America BFSI Contact Center Intelligence Market by Country
7.7 North America Others Contact Center Intelligence Market by Country
Chapter 8. North America Contact Center Intelligence Market by Country
Chapter 9. Company Profiles
9.1 Company Overview
9.2 Financial Analysis
9.3 Segmental and Regional Analysis
9.4 Research & Development Expenses
9.5 Recent Strategies and Developments
9.6 SWOT Analysis
Cisco Systems, Inc.
3CLogic Software, Inc.
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