By Victor Reklaitis
The Biden administration on Thursday rolled out a new “dashboard” for customers of U.S. airlines, with White House press secretary Karine Jean-Pierre saying it aims to show travelers “what airlines owe them when there is a delay or cancellation due to staffing or mechanical problems.”
Jean-Pierre said Transportation Secretary Pete Buttigieg had told top U.S. airlines two weeks ago about the dashboard, and carriers then improved their guarantees to travelers ahead of the rollout. The dashboard is shown below, and it’s interactive on the Department of Transportation’s website .
“Before the secretary’s letter, there were significantly more red X’s across this table,” Jean-Pierre told reporters on Thursday during a press briefing.
“None of the airlines had guarantees that they would cover meals or hotels when they are at fault. Now eight of the top airlines cover hotels, and nine of them cover meals,” she said, referring to promises from carriers such as American /zigman2/quotes/209207041/composite AAL -5.44% , Delta /zigman2/quotes/200327741/composite DAL -4.40% and United /zigman2/quotes/205037281/composite UAL -4.05% .
“Before Secretary Buttigieg’s letter, only one airline guaranteed they would rebook you at no cost. Now nine out of the 10 do so. This is a huge win for American travelers.”
Buttigieg also talked up the dashboard in a video posted on Twitter .
“This isn’t a complicated tool. It’s just the facts, all in one place for your convenience,” he said.
This is an updated version of a report that was first published on Sept. 1, 2022.