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Oct. 30, 2020, 3:23 p.m. EDT

Total Home Protection: Reviews, coverage and cost (2020)

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By Home Media

MarketWatch has highlighted these products and services because we think readers will find them useful. This content is independent of the MarketWatch newsroom and we may receive a commission if you buy products through links in this article.

Total Home Protection offers customers two extensive coverage plans backed by pre-screened and insured service technicians. The company keeps in constant contact with their customers through its claims department and online portal, which is available 24 hours a day, seven days a week. In this Total Home Protection review, we look into the company’s coverage, cost, and customer reviews.

Keep reading to learn if Total Home Protection is the best home warranty company for you. For a free quote, call Total Home Protection at 478-210-5091 or fill out this simple online form .

In this article:

Total Home Protection offers optional coverage for a wide variety of systems and appliances, in addition to two comprehensive coverage plans, earning the superlative for “Great Add-On Coverage.” Total Home Protection has only been in business for four years, but it’s grown to provide extensive home warranty coverage to homeowners in 45 states.

Total Home Protection allows homeowners to balance coverage and affordability with the option of two home warranty plans: Gold Plan and Platinum Plan. The company also provides 17 optional add-ons to help customers supplement their coverage.

Here’s a look into Total Home Protection’s home warranty plans:

The cost of a home warranty from Total Home Protection will vary based on where you live, the coverage you select, and the number of optional items you include in your plan. When our team requested an online quote from the company, here’s the pricing information we received:

Here’s a look at the monthly cost of adding additional items to your plan:

In addition to your monthly or annual premium, Total Home Protection warranties come with a $75 service fee paid when a service contractor responds to your claim.

Note: A coverage limit of $1,500 comes with every Total Home Protection plan, which means that repairs or replacements won’t exceed $1,500.

To receive a free quote from Total Home Protection, call the company at 478-210-5091 or fill out this simple online form .

Total Home Protection distinguishes itself from other home warranty companies with its around-the-clock customer service and claims center. Total Home Protection representatives are available by phone 24 hours a day, seven days a week and allow online claims to be filed through its customer portal.

Our reviews team looked through Total Home Protection’s service contract to investigate the details regarding filing claims. Here’s what we found:

Total Home Protection isn’t accredited or rated by the Better Business Bureau (BBB), which is not necessarily indicative of an issue since companies must pay a fee for accreditation. It has received over 200 customer reviews on the BBB’s website. Some positive reviews focus on the simplicity of the claims process, while a few negative reviews shed light on denied claims.

Not to mention, Total Home Protection is involved in a current lawsuit in which the company is alleged to have deceptively sold service contracts to seniors and hundreds of other consumers in Pennsylvania and throughout the country. The company has not commented on the legal issues, which is fairly common for ongoing lawsuits.

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