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June 14, 2015, 2:18 p.m. EDT

Western firms caught off guard as Chinese shoppers flock to Web

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By Laurie Burkitt and Peter Evans


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U.S. retailer Best Buy has sold all its retail stores in China. The company blamed growing online competition.

After enjoying nearly three decades of steady growth in its China business, Unilever PLC last year watched sales fall off a cliff.

The maker of Dove soap, Lux shampoo and Comfort fabric softener warned in October of a 20% drop in its third-quarter China sales. The next quarter, the company announced another 20% fall.

Unilever /zigman2/quotes/205449809/delayed UK:ULVR -0.16%  blamed a slowing Chinese economy and a pullback by shoppers. But a close look at retailing trends in China suggests Unilever was also feeling the pain of the migration of hundreds of millions of Chinese consumers to online shopping.

Unilever wasn’t the only Western company overestimating brick-and-mortar. Swiss food giant Nestlé SA /zigman2/quotes/208115528/delayed CH:NESN -0.11%  has been burning instant coffee it couldn’t sell in stores. It recently told The Wall Street Journal it failed to fathom the extent of how quickly and broadly retail was changing in China. Colgate-Palmolive Co. /zigman2/quotes/200774077/composite CL -0.21%  and Germany’s Beiersdorf AG /zigman2/quotes/210479173/delayed DE:BEI -0.52% , which makes Nivea skin cream, have also cited problems with overstocking.

Consumer-goods companies in China in general were “too slow to react to the changes in the marketplace,” Jean-Marc Huët, Unilever’s chief financial officer, said in an April interview. He declined to weigh in on whether Unilever had been later than its rivals to spot trends.

The exodus from stores has disrupted retailers world-wide, with global e-commerce topping $1.3 trillion last year. But in China, the move online happened with greater force, partly because of the speed of smartphone penetration.

An estimated 461 million Chinese consumers, a third of the population, are now shopping online, up from 46 million in 2007, when e-commerce started gaining momentum. China’s e-commerce market grew 49% last year—after gains in the prior three years of 59%, 51%, and 70%, respectively. In 2013, China overtook the U.S. as the world’s biggest e-commerce market, and last year the country rang up $453 billion in sales online, 11% of all retail sales.

The shift is reverberating across China. Malls such as Beijing’s Zhongguancun electronics market, once packed with hawkers and buyers, have emptied out. Some analysts warn about related labor shortages, blaming “Taobao villages,” where residents who in the past would have gone to cities to fill low-skill jobs are staying home to run stores on Alibaba Group Holding’s Taobao marketplace or to handle deliveries. Alibaba, meanwhile, aims to offer next-day delivery in 50 cities by the end of this year.

Some top multinational retailers in China have either exited or are rethinking their goals there.

Best Buy Co. /zigman2/quotes/205918291/composite BBY -1.41%  sold all its remaining stores in China last year; its executives told investors on earnings calls that the electronics retailer struggled to compete with Chinese online rivals. European retailer Metro AG  pulled its consumer-electronics business from China in 2013, citing the market shift online.

Wal-Mart Stores Inc. /zigman2/quotes/207374728/composite WMT +0.43% , which entered China in 1996, no longer aims to be China’s largest retailer and it says it needs to work on its online strategy. Its store traffic in China has fallen steadily over the past three years.

An expanded version of this article is available on WSJ.com

/zigman2/quotes/205449809/delayed
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4,113.50 p
-6.50 -0.16%
Volume: 1.73M
Nov. 25, 2022 4:35p
P/E Ratio
21.46
Dividend Yield
3.54%
Market Cap
£103.96 billion
Rev. per Employee
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/zigman2/quotes/208115528/delayed
CH : Switzerland: SWX
CHF 113.00
-0.12 -0.11%
Volume: 2.12M
Nov. 25, 2022 5:31p
P/E Ratio
19.29
Dividend Yield
2.48%
Market Cap
CHF304.49 billion
Rev. per Employee
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/zigman2/quotes/200774077/composite
US : U.S.: NYSE
$ 76.77
-0.16 -0.21%
Volume: 1.39M
Nov. 25, 2022 1:10p
P/E Ratio
33.48
Dividend Yield
2.45%
Market Cap
$64.12 billion
Rev. per Employee
$524,882
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/zigman2/quotes/210479173/delayed
DE : Germany: Frankfurt
104.60
-0.55 -0.52%
Volume: 145.00
Nov. 25, 2022 10:59p
P/E Ratio
N/A
Dividend Yield
N/A
Market Cap
N/A
Rev. per Employee
€360,586
loading...
/zigman2/quotes/205918291/composite
US : U.S.: NYSE
$ 81.23
-1.16 -1.41%
Volume: 2.34M
Nov. 25, 2022 1:10p
P/E Ratio
12.15
Dividend Yield
4.33%
Market Cap
$18.29 billion
Rev. per Employee
$456,457
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/zigman2/quotes/207374728/composite
US : U.S.: NYSE
$ 153.07
+0.65 +0.43%
Volume: 2.93M
Nov. 25, 2022 1:10p
P/E Ratio
47.31
Dividend Yield
1.46%
Market Cap
$415.47 billion
Rev. per Employee
$260,918
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